Omnichannel Ticketing & AI-Powered Customer Support

Omni-Channel Ticketing

Seamless Connectivity Across Every Platform

Consistency Reigns in Customer Support. With our Omnichannel Ticketing system, every
customer touchpoint – whether via social media, email, live chat, or beyond –
delivers a seamless and unified experience.

Email

Social

Live Chats

Calls

Web Widget

Reviews

3rd Party Integrations

Modernize the way you manage your support tickets

Customer 360

Konnect AI+

Highest Ever CX ROI

Customer 360:

Centralize all customer interactions on one platform for a unified view across all channels.

Elevate team efficiency with AI that:

Auto-classifies and prioritizes tickets.
Suggests next best actions for quicker resolution.
Identifies trends to proactively address issues.

Highest Ever CX ROI:

Triple your resolution speed with Konnect Insights Ticketing, enhancing both customer satisfaction and operational efficiency.

AI Agents

Your Always-On, Always-Smart Customer Support Assistants

Meet your new digital teammates.our AI Agents are built to seamlessly resolve queries, reduce support volume, and ensure customers get instant, accurate answers—24/7. Powered by advanced conversational intelligence, these AI Agents don’t just respond—they understand, learn, and evolve.

Handle More with Less

Let AI Agents take the first line of customer support—resolving repetitive and routine queries across every channel without human intervention.

Context-aware responses ensure that customers receive relevant and helpful answers, no matter where they reach out from—social, email, web, or chat

Smarter Conversations

Human Handoff, Done Right

When it’s time for a human to step in, AI Agents hand over the conversation with full context—ensuring no repetition, just resolution

With every interaction, AI Agents get better. They learn from past tickets, adapt to new queries, and stay updated with your evolving support playbook.

Continuously Learning,  Always Improving

Built for Omnichannel

AI Agents work where your customers are. Be it Instagram DMs, email threads, live chat, or WhatsApp—our AI is omnipresent and ready to assist

Best-in-class coverage of channels

Dont let any conversation go unheard

X (Twitter)

Facebook

Instagram

YouTube

Email Tickets

App Store

Play Store

Google Business

Blogs

Web Results

Feedback

Survey

News

Forums

Reviews

Webhooks

Threads

Quora

Trustpilot

TikTok

Physical Locations

Ecommerce Reviews

Viber

Consumer Forums

AI-powered Quality Analysis

Improve team performance by 3X and prime your setup to handle the ever-growing number of conversations

Positive ROI that drives growth

Additional  
Ticketing Capabilities

Transform customer support with smart, automated features:

Create and Queue Tickets:

Efficiently manage incoming customer inquiries with automated ticket creation and queuing.

Auto-Classify and Assign:

Use AI to categorize and route tickets to the appropriate teams, enhancing response times and accuracy.

Measure and Boost Productivity:

Track team performance and identify opportunities for improvement with detailed analytics.

AI-powered quality Analysis and Automated Responses:

Ensure high-quality interactions and fast responses, minimizing the need for human intervention.

Key trends that are shaping the retail industry

AI Powered Quality Analysis

Quality control meets artificial intelligence. Our AI scrutinizes every interaction to ensure your team’s responses are nothing short of brilliant.

Automated Responses

Give your support a speed boost. Our AI cuts response times by understanding and replying to customer queries faster than you can say “instant satisfaction.”

Automated Workflows

Keep it flowing smoothly. Our automated workflows route tickets, manage follow-ups, and handle the mundane so your team can tackle the tasks that truly need a human touch.