Training and Support Resources for Konnect Insights Users

Introduction: Why Training and Support Drive CX Success

In customer experience management, even the most advanced platform is only as valuable as the team behind it. A crucial first step is selecting a strong customer experience management platform. But what truly determines your long-term success is how well your team can use it. For this reason, training and support are not an afterthought. They are a strategic investment. 

Konnect Insights is a powerful platform designed to unify social listening, social publishing, omnichannel ticketing, social CRM, social analytics, quality assessment, and Konnect AI+ capabilities. But with such rich functionality, teams must know how to use it fully to unlock its potential. That is where structured training, accessible resources, and responsive support truly make a significant impact. Without effective training and accessible support, teams may underutilize capabilities, miss out on key insights, or struggle with adoption.

That is why investing in onboarding, learning resources, and continuous support is critical. Konnect Insights and Konnect Insights Academy understand this need, provide a comprehensive ecosystem of training, and help ensure users can realize the full value of the Konnect Insights Platform.

This blog will walk you through the full range of training and support resources available for Konnect Insights users. Whether you are new to the platform or scaling to new use cases, these tools can help your team maximize impact and drive better customer experiences every day. 

Where to Find Konnect Insights Training Resources

Personalized Onboarding Sessions

Every new Konnect Insights client is onboarded with a training program. The onboarding process is designed to match your business needs, user roles, and CX goals. During onboarding, you can expect:

• Guided walkthroughs of key modules like social listening, social publishing, omnichannel ticketing, social CRM, and more
• Hands-on training for your CX and marketing teams
• Best practices on configuration, workflows, and reporting
• Integration recommendations with your existing tools

Personal onboarding ensures that your team is not learning in isolation but with guidance aligned to your business context.

Related: Why Personalization Matters in CX?

Konnect Insights Academy

The Konnect Insights Academy is a self-serve library of videos and courses, how-to guides, FAQs, and video tutorials. It is designed to support both new users and advanced practitioners. Also, deepen your expertise and gain certifications. These structured learning paths help you become a certified Konnect Insights practitioner. Certification courses typically cover:

• Detailed step-by-step tutorials for every module
• Tips for optimizing publishing and engagement workflows
• Understand advanced social listening and sentiment analysis
• Configuration instructions for BI dashboards and reports
• Integration setup documentation for CRM

Interactive tutorials help new users quickly gain confidence with core features and shorten the learning curve. It also enhances your profile as a trusted CX strategist. Users can access the academy anytime. Explore Konnect Insights Academy and empower your team to learn at their own pace.

Dedicated Customer Success Manager (CSM)

Each Konnect Insights client is assigned a dedicated Customer Success Manager. Your CSM is your go-to resource for:

• Strategic onboarding
• Ongoing product training
• Use case optimization
• Troubleshooting and support escalation
• Sharing best practices

Your CSM works closely with your team to align platform usage with your evolving CX strategy. Regular check-ins help ensure you are leveraging the platform to its fullest potential. Clients consistently cite the CSM relationship as a key value driver in their Konnect Insights experience.

How to Get Support for Konnect Insights

Beyond training resources, Konnect Insights offers multiple avenues for support.

Customer Support

For real-time assistance, Konnect Insights provides customer support through the platform and website. Support agents are available to:

• Answer how-to questions
• Help with troubleshooting issues
• Provide guidance on feature usage

Response times are quick, and the follow-up process is easy.

Email and Ticket-Based Support

Users can also submit support tickets or email the support team. This is ideal for:

• Complex queries that require deeper investigation
• Technical issues needing review
• Feature requests or feedback

Tickets are tracked to ensure accountability and timely resolution.

Account Review Sessions

For strategic support, your CSM will offer periodic account review sessions. These sessions focus on:

• Reviewing usage metrics and adoption
• Identifying opportunities for workflow improvement
• Providing recommendations based on your business goals
• Planning for new feature adoption

Account reviews help keep your CX program aligned with platform evolution.

Continuous Learning for Continuous CX Improvement

Customer experience is an evolving discipline. As expectations rise and digital behaviors shift, CX tools must adapt. The same is true for teams using those tools.

Konnect Insights invests in user education and support to help clients stay ahead of the curve. By taking advantage of available training and support resources, your team can:

• Onboard new members quickly
• Deepen mastery of advanced features
• Optimize workflows as business needs change
• Drive measurable improvements in CX outcomes

Remember that learning is not a one-time event. Ongoing training ensures that your platform capabilities evolve with your CX strategy.

Final Thoughts

Whether you are starting your first campaign on Konnect Insights or running multiple CX programs, training and support resources play a vital role in your success.

With Konnect Insights Academy and onboarding sessions, Konnect Insights offers a comprehensive ecosystem to support your journey.

If you want to get the most from your platform investment:

• Explore the Konnect Insights Academy and Blogs
• Engage regularly with your CSM
• Take advantage of certification courses and programs

Great CX outcomes start with great CX enablement. Konnect Insights is committed to helping you build both.Ready to elevate your CX with Konnect Insights?
Start exploring our training and support resources today.
Book a personalized demo of Konnect Insights now.