Blogs
The Role of Competitor Analysis in Strategic Planning
January 14, 2025
A study by Deloitte revealed that 94% of executives believe that having a clear competitive intelligence strategy is crucial for achieving business success. Competitor analysis, an essential part of strategic planning, empowers businesses to identify
5 Ways to Use Sentiment Analysis to Improve Customer Experience
January 13, 2025
With the ever-increasing competition across industries, customers demand a higher level of customer experience. Having a superior product or service service is no longer enough. This is the reason most brands turn to providing higher
The Future of CX (Customer Experience) SaaS: The CEO’s Vision for Unified Experiences
December 25, 2024
As we close out 2024 and step into 2025, Customer Experience (CX) has firmly established itself as the cornerstone of business success, with SaaS products playing an increasingly pivotal role in this transformation. In an