Konnect in
World Class CX
With
Response Automations.
Take your CXM to a Whole New Level with Advanced Automations
20 Use-Cases for High Levels of Automation
FIRST RESPONSE ACKNOWLEDGEMENT
CONTEXT BASED AUTOMATION
AUTORESPONSE VIA DMs
AUTO REPLIES DURING BUSINESS HOURS
AUTO REPLIES DURING NON-BUSINESS HOURS
AUTO REPLIES DURING NON-WORKING DAYS
FOLLOW UP RESPONSE & CLOSURE
AUTO CLASSIFY AND CLOSURE
ASKING FOR CONTACT DETAILS
MULTI RESPONSE
GMB RATINGS AUTOMATION
LANGUAGE / COUNTRY BASED AUTO ASSIGNMENT
SENTIMENT BASED AUTOMATION
AUTOMATED USAGE MULTIPLE DRAFTS FOR REPLIES
AUTO ASSIGNMENT TO USERS OR TEAMS
FOLLOWER BASED AUTO RESPONSES
AUTO RESPONSES DURING CAMPAIGNS
EXACT MATCH AUTORESPONSES
SEVERITY BASED AUTOMATION
AUTO CLOSE RESOLVED TICKETS
FIRST RESPONSE ACKNOWLEDGEMENT
An automated acknowledgement response can be sent to the users writing to you for the first time.
CONTEXT BASED AUTOMATION
If any user enquires for ‘price’ of the product, an automated response can be sent to them with the relevant details.
AUTORESPONSE VIA DIRECT MESSAGES (DMs)
If any user has written publicly, for example a tweet, you can send an automated response to the user via DM.
AUTO CLASSIFY AND CLOSURE
If a brand is running a campaign post and wants to automatically tag and close comments, it can be done through automation.
GOOGLE MY BUSINESS AUTOMATION
Auto response can be sent only when your brand has been rated on GMB.
AUTO REPLIES DURING NON-WORKING DAYS
For any conversations received during non-business days, an automated response can be sent saying we shall get back to you within the working hours.
AUTORESPONSES FOR CAMPAIGNS
While running a campaign, an automated response can be sent to the contest winner(s) with the relevant information.
AUTO REPLIES DURING BUSINESS HOURS
Auto replies can be sent to conversations that are received only during business hours.
FOLLOW UP RESPONSE AND CLOSURE
If a user did not get back within a certain time, a follow up response can be automated to that user and the ticket can be closed.
SENTIMENT BASED AUTOMATION
If any customer is writing positive about a brand, an automated response can be set to acknowledge and appreciate those conversations.
AUTO REPLIES DURING NON-BUSINESS HOURS
For any conversations received during non-business hours, an automated response can be sent saying we shall get back to you within the working hours.
FOLLOWER BASED AUTO RESPONSES
If any user has followers greater than a specific number, an automated response can be sent to him/her.
AUTOMATION FOR ASKING CONTACT DETAILS
An automated response can be sent to the user asking for his/her contact details if they’ve not shared it earlier.
MULTI RESPONSE AUTOMATION
If a user is asking for price details on your brand post, you can send an auto response via dm as well as a response to the user’s query stating you have shared the details in their inbox
AUTOMATED USAGE OF MULTIPLE RESPONSE DRAFTS
You can setup multiple and varied draft responses to respond to similar kinds of queries/comments.
EXACT MATCH AUTORESPONSES
If users are writhing only ‘Hi’ then an automated response can be sent specifically to those conversations.
SEVERTIY BASED AUTOMATION
If any conversation has been marked as high severity, it can be addressed immediately through an automated response.
LANGUAGE / COUNTRY BASED AUTO ASSIGNMENT
If any user is writing from a specific country or in a specific language, it can be auto assigned to the respective department.
AUTO ASSIGNMENT TO USERS OR TEAMS
If any user if asking a specific product/service-related query, then this ticket can be auto assigned to the relevant team / department.
