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World Class CX With
Response Automations.

Take your CXM to a Whole New Level with Advanced Automations

20 Use-Cases for High Levels of Automation

FIRST RESPONSE ACKNOWLEDGEMENT

CONTEXT BASED AUTOMATION

AUTORESPONSE VIA DMs

AUTO REPLIES DURING BUSINESS HOURS

AUTO REPLIES DURING NON-BUSINESS HOURS

AUTO REPLIES DURING NON-WORKING DAYS

FOLLOW UP RESPONSE & CLOSURE

AUTO CLASSIFY AND CLOSURE

ASKING FOR CONTACT DETAILS

MULTI RESPONSE

GMB RATINGS AUTOMATION

LANGUAGE / COUNTRY BASED AUTO ASSIGNMENT

SENTIMENT BASED AUTOMATION

AUTOMATED USAGE MULTIPLE DRAFTS FOR REPLIES

AUTO ASSIGNMENT TO USERS OR TEAMS

FOLLOWER BASED AUTO RESPONSES

AUTO RESPONSES DURING CAMPAIGNS

EXACT MATCH AUTORESPONSES

SEVERITY BASED AUTOMATION

AUTO CLOSE RESOLVED TICKETS

FIRST RESPONSE ACKNOWLEDGEMENT

An automated acknowledgement response can be sent to the users writing to you for the first time.

CONTEXT BASED AUTOMATION

If any user enquires for ‘price’ of the product, an automated response can be sent to them with the relevant details.

AUTORESPONSE VIA DIRECT MESSAGES (DMs)

If any user has written publicly, for example a tweet, you can send an automated response to the user via DM.

AUTO CLASSIFY AND CLOSURE

If a brand is running a campaign post and wants to automatically tag and close comments, it can be done through automation.

GOOGLE MY BUSINESS AUTOMATION

Auto response can be sent only when your brand has been rated on GMB.

AUTO REPLIES DURING NON-WORKING DAYS

For any conversations received during non-business days, an automated response can be sent saying we shall get back to you within the working hours.

AUTORESPONSES FOR CAMPAIGNS

While running a campaign, an automated response can be sent to the contest winner(s) with the relevant information.

AUTO REPLIES DURING BUSINESS HOURS

Auto replies can be sent to conversations that are received only during business hours.

FOLLOW UP RESPONSE AND CLOSURE

If a user did not get back within a certain time, a follow up response can be automated to that user and the ticket can be closed.

SENTIMENT BASED AUTOMATION

If any customer is writing positive about a brand, an automated response can be set to acknowledge and appreciate those conversations.

AUTO REPLIES DURING NON-BUSINESS HOURS

For any conversations received during non-business hours, an automated response can be sent saying we shall get back to you within the working hours.

FOLLOWER BASED AUTO RESPONSES

If any user has followers greater than a specific number, an automated response can be sent to him/her.

AUTOMATION FOR ASKING CONTACT DETAILS

An automated response can be sent to the user asking for his/her contact details if they’ve not shared it earlier.

MULTI RESPONSE AUTOMATION

If a user is asking for price details on your brand post, you can send an auto response via dm as well as a response to the user’s query stating you have shared the details in their inbox