Automation -

Deliver consistent, timely, and intelligent experiences at every touchpoint.

Scale Smarter with Konnect Insights Automation

Streamline your customer experience operations by automating repetitive tasks, first-level support, proactive reputation management, follow-ups, escalations, and more—freeing up your teams to focus on complex, high-impact conversations.

Konnect Insights Automations ≠ Konnect AI+

Why Choose Konnect Insights Automation?

Key Automation Capabilities

40% Productivity boost with Konnect Insight Automations

Auto-reply to queries across social media, emails, and app reviews.
Send acknowledgments with ticket IDs, resolution timelines, or helpful links.
Tailor messaging based on sentiment, urgency, and intent.

Set up automated follow-up reminders at key stages of the customer journey.
Define escalation rules to ensure timely handovers to the right teams.
Prevent delays and ensure SLA adherence across channels.

Auto-respond to app reviews based on star ratings and Keywords.
Identify and resolve negative feedback quickly.
Send thoughtful replies to positive reviews with minimal manual effort.

Detect and hide spam or off-topic comments using predefined rules.
Eliminate the noise and reduce moderation workload.
Maintain a professional and customer-focused brand image.

Automatically respond to contest entries with personalized acknowledgments.
Send greetings and thank-you messages to participants on social media.
Notify winners with auto-generated emails and messages.

Set predefined responses to FAQs via email, chatbots, and DMs.
Guide users to self-service options or escalation paths.
Offer 24/7 engagement even beyond agent availability.

Automate your response management today!

A Customer Journey that is a delight at every step

01 Customer Query comes in

02 Agent enters the chat

03 Query resolved with AI+ suggested repsonses

04 Level 1 response by
Konnect Insights automation

05 Konnect AI+ Summaries
past conversations

What sets Konnect Insights Apart?

Define

Custom Rules

Automate based on keywords, sentiment, intent, source, or priority.

Smart

Categorisation

Advanced Auto classification ensures accurate and relevant workflows.

Cross

Optimise

Manage automation across social media, email, app reviews, chat, and more—seamlessly.

Real- Time

Monitoring & Optimization

Track performance metrics, refine strategies, and stay in control.

Deliver Delight at Every Step

Whether it’s automating the first touch, keeping the conversation alive with follow-ups, managing your brand’s online reputation, or streamlining campaign engagement, Konnect Insights Automation ensures a smooth, scalable, and intelligent workflow across your entire customer experience stack.

Get ‘One View of the Customer’ across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations

Why Brands Choose Konnect Insights

The Best-In-Class CX platform, offering unified social listening, advanced analytics, seamless integrations, and omni-channel support to enhance customer satisfaction and drive business growth.

With advanced dashboards and customizable reports, Konnect Insights empowers brands to transform data into actionable insights, enabling smarter decisions and improved ROI.

Seamlessly integrate with top Contact Centers, CRMs, Marketing Automation tools, and over 1,000 apps, ensuring scalability, flexibility, and efficient growth.

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