Started in 2012, Konnect Insights is an omnichannel customer experience management platform offering Social Listening, Online Reputation Management, Social CRM, Social Analytics, Social Publishing, Surveys anfeedbackks, BI Tools and Dashboards, and Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand.
Konnect Insights is a unified solution for your brand. It is a comprehensive platform that integrates data science, marketing, analytics, and customer experience to ensure true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted as a go-to solution for over 1K leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, EV, etc. across APAC, LATAM, the Middle East, and North America.
Built on principles of Big Data, AI, ML, and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its requirements, and to ensure its marketing and customer service efforts are top notch while also being able to leverage the power of big data.