At Medanta we take customer experience management very seriously and Konnect Insights has been of great help in assisting us in CX delivery. The platform has enabled us to track all conversations about our brand happening on Social Media and Web platforms. Be it customer complaints or queries, with Konnect Insights, we can track, manage, analyze, and respond to all these conversations seamlessly.
I would like to thank the Konnect Insights team for their continued support and innovation that helps our team drive our customer experience management strategies.
