Empowering Salesforce users with powerful social listening capabilities using Konnect Insights
Mumbai, 10th September 2024 – Konnect Insights Announces a revolution in the CX industry by enabling Salesforce CRM users to use Konnect Insights’ Social Listening capabilities to take their Customer Experience Management efforts to the next level. With this integration, Salesforce users can now access and respond to social media and web tickets from within the Salesforce platform itself without the need to switch between different platforms. This integration is set to improve overall customer satisfaction levels.
The integration is as simple as plug-and-play. With pre-built connectors for both platforms, Salesforce users can take advantage of the no-code integration and easily integrate the two platforms for seamless data and information flow. Konnect Insights is also available on the Salesforce App Exchange and is one of the highest-rated Social Listening platforms.
“At Konnect Insights we believe in empowering all our users with the right tools to ensure that none of their customers go unheard and ensure the highest levels of customer satisfaction. This integration with Salesforce is the next step in our pursuit to empower every brand with the best capabilities to manage their customer engagement efforts”, says Sameer Narkar – Founder and CEO at Konnect Insights.
About Salesforce
Salesforce is a leading cloud-based CRM platform that helps businesses of all sizes run their operations more smoothly and increase customer interaction. Founded in 1999 by Marc Benioff, Salesforce has emerged as one of the pioneers in cloud computing, providing a suite of applications to cater to a wide array of business needs, which covers sales, customer service, marketing, and analytics. Its flagship product, Sales Cloud, is in heavy use for managing sales processes and customer interactions, while Service Cloud is built to optimize customer support and case management. Salesforce enables companies to create far better customer engagements, higher productivity, and growth with powerful and scalable solutions.
About Konnect Insights
Konnect Insights is an omnichannel customer experience management platform that enables brands to leverage the four pillars of unified CXM. Listening to conversations from all channels, learning from those conversations, and meaningfully engaging with customers to make them happy.
It is an all-in-one suite, offering social listening, online reputation management, social CRM, social analytics, social publishing, BI tools and dashboards, surveys, and crisis management all in one package. It’s an integrated platform for marketing, analytics, and customer experience, trusted by leading brands across varied industries.
