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I just discovered this tool - https://konnectinsights.com and I think it would be ideal for us. It is a 4-in-one tool for a brand to manage their online reputation, listen to customers and online conversations, engage with them with various workflows and publish onto social channels. It also allows you to track the competition.
Additionally they have powerful BI tools for real time analytics, similar to Tableau or MS Power’s BI where you can slice and dice by selecting columns and filters and creating live charts with the ability to customise dashboards.
This tool can help us unify our teams (marketing, customer care, CXOs, PR team, Research teams and Business Analysts) onto one platform. It will ensure we have a unified view of our customers.
Let's book a demo with them this week!
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