Konnect Insights offers a unified platform for your brand:- that help you build a stronger community
Web Sources Tracked
Responses Every Day
by Brands & Agencies
Listen. Evaluate. Act.
Customer Centrality Starts Here
With Konnect, you’ll Nnever miss a conversation
Analyse this data with Konnect Insights’
Dashboards and BI tools in
one unified platform.
Put your customer in the middle.
Care is the new marketing
With tools designed for customer care agents, supervisor and various stakeholders ensure you make your customers happier by engaging with them and giving them right solutions with a unified platform for a one view of the customer.
One Ticket view, Queuing, automated assignment, automated classification, mobile view, roles and permissions, automated prompt responses, mobile view, approvals, maker / checker, advanced workflows; you have everything in Konnect Insights to make customer care’s life easier and the customers happier.
Get a 360-degree view of your brand with a unified tool. Learn more about your customers, your competitors and your segment. Engage with your customers in meaningful ways and make your customers happier.
Easily create multiple dashboards for various stakeholders and CXOs. Slice and dice all complex metrics with BI tools. Be the first to know how online conversations are impacting your brand.
Win the hearts of the brand
Cut down time and efforts to create Social Listening, ORM or Turnaround Time reports with Konnect Insights dashboard templates, customize them to brand themes and colors and make the brand love you all the more.
Win pitches with automated reports and recommendations offered by Konnect Insights’ AI tools. Setup your queries in minutes and add social profiles and you are ready in minutes to win an all-important agency pitch.
Make the most of data
Social media is goldmine of information available publicly where users are creating opinions about your brand, competition and your segment. Learn from what they are saying with intuitive dashboards and make sense out of the noise.
Use this information to improve your product offerings, launch new products, understand what your customers like about you and what do they don’t like. See what your competitors are doing and understand how you are faring against them.
Be the first to know if there is any crisis that is about to happen. Stay alerted with our mobile app or regular email alerts that will inform you immediately if something is going to go wrong. These signals are picked from social media and whole of web.
Configure customized alerts for various stakeholders. For eg – a negative sentiment from a News source with Alexa rank greater than 1000, or an influencer tweeting about you that needs a response within a few minutes. Set smart alerts for each department.
Konnect Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.Todd NilsonPresident at Clocktower Advisors
Konnect Insight's main USP is that it has an amalgamation of four distinct features. It was a blessing in disguise to have accidentally stepped on its website. The smooth UX/UI encourages any onlooker to stay put with the tools. Gaining Insights and generating reports has become effortless, we are happy to have chosen KonnectInsight as our Social Listening Partner.JithinCountry Feedback Leader at Decathlon
Konnect Insights empowers my client servicing and strategy teams to analyse the impact of the work we do for our clients. The integration of analytics and listening means my team can manage their work efficiently and meet our client expectations.Sabyasachi MitterMD at Fulcro World
Konnect Insights has been a reliable support partner in our social media endeavours. The tool has helped us manage and map our social presence effectively. As a Consumer facing Brand with heavy consumer enagagement, Max Healthcare is very sensitive to the voice of customer. Konnect Insights as a platform has helped us understand it efficiently and helped us reach back to the people to assist them on multiple social platforms. Since last year when we first onboarded them I have seen the tool bring out new features to meet our requirements which are ever evolving and the team is very helpful with training workshops and resolving any issues.Rohit GahlautAssistant General Manager at Max Healthcare
Konnect Insights is primarily a professional web monitoring tool; but, like a Swiss army knife, it actually includes a few other full-fledged services as well:Social CRM tool: workflow and response management features; Analytics: brand, competition, and industry analysis; Social scheduling: easily schedule messages for your social profiles.Lilach BullockFounder at Lilach Bullock Ltd United Kingdom
Social Media Marketing is one of the most cost-effective online marketing strategies for some time now. However, when comes the time to scale social media campaigns for your clients, you need something extra. You simply can’t dominate social media without a great tool in your arsenal. We evaluated quite a few solutions before finalizing Konnect Insights. It’s one tool which helps in listening, analytics, publishing and response management hence it perfectly fits the bill for us.Ashish MohanCEO at COG Digital
The biggest advantage we see with using Konnect Insights is the hands-on approach of the team. They have taken into account our requirements and included the same in their product development roadmap. The platform is easy to use and has added to our overall social intelligence, and we aim to use the data we have to provide impactful insights to our clients.GD PrasadSenior Account Director at Dentsu Webchutney
After scouting for a number of options, our team finally zeroed in on Konnect Insights. The coverage of the tool is excellent and the monthly conversations that we used to track increased from 10k to 50k for our brand. As an agency this helped us a lot as we could report well to our client. The analytics and dashboards are very detailed and helps us manage everything in one tool.Inderjit Singh MatharuChief Operating Officer
The most important things I look for in a piece of software is a) does it do what I need it to do & b) is it intuitive. I can happily say Konnect Insights ticks both boxes. I was able to jump straight in and start using the platform easily, without any training. One of my favourite features is the 'assets library' where we can store and tag all our assets and collaborate seamlessly.Kye HushSenior Consultant at Tangram Consutling