A well curated training course focused on Improving Customer Experience

Good and provides basic understanding of the product and various terms

This Foundation Level Course helped me in understanding concepts related to CRM, CRM, FRT's and ORM

Good

good

نعم مناسبة و اظحة

The short and to the point videos helped me in keeping track of important points that can be used in customer interactions.

It was a Great start for Learning

It was well structured and simple to understand the basics of CXM at beginner's level!

got a more knowledge about CRM

It was good

Good experience

Okaish

it was a very good experience. got to learn many things.

Nice and interesting course , gained a lot of insights on this topic

It was a good experience got to learn a lot from this course and came to know a lot about the current marketing practices and customer relationship management

Good, it was very informative

It`s a nice experience and a very educative model for anyone who wants to learn anything about CXM

Insightful!

Nice course

Recommended, easy to understand

Yes

A very good and detailed course!

Good

Teaching way is very excellent

Really great and very informative!

good

A great course to understand the basics of customer engagement and customer experience management.

Beginner friendly

A perfect foundation course for understanding the concepts of CXM where it helps you to get insights on CEM/CXM, Social Listening, ORM or Community Management and their impacts along with different metrics of these.

Great Foundation course

Starting of as an SDR at Konnect Insights, this was a very useful course

Thankyou

The course was really insightful and it helped me discover new concepts.

Good experience and a nice learning curve.

Thank you, this was very insightful!

The course gives a very good overview about the basics of customer experience management.

It is really easy to understand and helpful

Good

great

Excellent course

Insightful and in-depth understanding of the concepts.

The visuals are amazing. There is no need for taking notes. The concept gets easily registered in our mind. Thank you for this amazing course!!

The course is really beneficial from marketing perspective.

I love how explanatory the course is. It is really good.

It was quite good to understand the social media platform how
directly influence the brands and their reputation and perception. And also enhanced my knowledge.

Yes..Learning the concept of cxm

It was very good

I learnt alot of valuable lessons and information to use in my day to day business. Great course

Better course

I learned alot

It’s was a good match for me ..really learnt a lot

It's was a wonderful course

This course has given me more insight on how to manage, interact with customer or consumer. The course has also broaden my knowledge on different tools that can make customer management easier.

very good for me i really enjoy it.

One of the finest programs in the market

The course have made me understand more about customer experience management. How we can use it as tool to improve and move our business forward.

it was good experience , i came to know things , i didnt know

excellent in terms of lecture delivery

The course was very informative with eye-catching graphics and point vise explanations. The best part is the real-life examples used to explain the concepts.

fantastic

thanks Konnect Insights Academy

Its good for marketing knowledge and to enhance my resume

It's very informative. Thank you so much!

Very Informative course.

Is a-great corse and thank you

Nice course

very helpful

Very insightful !

You should include deeper knowledge about KI tool. Like how to customize dashboard, how to create agent queue etc.

challenging and insightful

Nice , crisp and strong basics coverage!

yes it was a good one

I took this course and it was a great match for me. As someone who is interested in customer experience management, I found the course to be very informative and helpful. The course covered a wide range of topics, from the importance of omnichannel customer experience management to the role of social listening and online reputation management.

I particularly enjoyed the section on the four pillars of omnichannel customer experience management, which provided a comprehensive overview of the different aspects of CXM. The course also did a great job of explaining the importance of metrics in CXM and how businesses can effectively measure and improve their customer experience delivery.

I also appreciated the section on social listening, which provided a detailed overview of the benefits and applications of social listening. The course also covered the importance of ORM and provided insights on how to manage online reputation effectively.

Overall, I found the course to be very informative and helpful, and I would definitely recommend it to anyone who is interested in customer experience management.

It is very detailed giving you a deeper insights into Customer experience

Must try

Very Good

A very good experience

It’s a detailed concept to enhance the knowledge in the areas of ORM, CXM and Social Listening. I’m Happy to deep dive in these skills with the practical example. Thanks Team for such an amazing courses and certification!

the course has alot of knowledge and very useful

Yes. the course was very helpful

It was a great foundation to starting my customer experience management journey. Very informative!

The course is Fantastic. Its helpful for the people who wanted to know about ORM, Listening, Brand management.

Good with relevant content for foundation course

I really loved this course! Each topic was explained very well, and I now have a clear understanding of Customer Experience Management. Thank you so much for this course!

Good

Learned about CX

excellent

Good

insightful !

Insightful and good learning experience. Thanks KI

It is exceptional

A great course for anyone who is looking to enter the realm of CRM and CXM

Great

Some what better

It was a very insightful course teaching you everything about Customer experience and from every point of view.

Good Content for understanding the CXM process.

it was a good match for me

The course was well-structured, with clear explanations and engaging quizzes that helped me grasp the knowledge about Konnect Insights.

Overall, I found this course to be extremely beneficial for the employee working in Konnect Insights as well as for the people dealing with the customer for their personal business growth.

very informative

newly evolving concept of customer experience management

The quality of the videos are outstanding and the attention to details on every term of CX is surreal.

Its simple and easy to understand.

It is an amazing course, would recommend. Explains every bit of Customer Experience Management.

I highly recommend this course to anyone looking to elevate their understanding of customer experience and drive tangible results for their organization.

The course is great and very informative

I truly love this course. I have learnt a lots of crucial things from this.

nice platform

very insightful

great

Thank you for providing such an excellent course to develop expertise. My request to you to provide more course on using the apps,software,tools to do business lucratively.

"It is a top quality course. Keep going, we need this type of course to improve our studies. Excellent. Thank you!!"

Great insights!

It' was an amazing and interesting course , the lecturers are very good , having both the course in words and in writing...it makes it easier to understand

Really good

Great course

Very exciting. Thanks a lot

great experience to grab the knowledge. was a insightful course

Great Course

Thank you for sharing this

Amazing

It's good

I've already started implementing some of the strategies I learned in this course into my business, and I'm seeing positive results.

The best part about this course is that it's free! But even beyond that, the quality of instruction is top-notch.

As someone new to marketing, this course was a game-changer for me. I learned so much about effective marketing strategies and techniques.

I've taken several online courses before, but this one stands out for its practicality and applicability to real-world situations.

KIA has made it so easy for customers and non - customers to grasp all the concepts so well. I am very happy with this launch.

This course exceeded my expectations! The modules on social listening and digital marketing were incredibly insightful. Highly recommend!"

Good

I've taken numerous online courses in the past, but this one truly exceeded my expectations. The module on reputation management (ORM) was particularly eye-opening, as it highlighted the importance of maintaining a positive online presence in today's digital age. I appreciated how the instructors provided practical tips and strategies for managing online reviews, responding to customer feedback, and mitigating reputation crises. The case studies and real-world examples provided valuable insights into how ORM can impact a company's bottom line. Plus, the fact that this course is free with a certificate upon completion is just the cherry on top. I would highly recommend it to anyone looking to enhance their online reputation and deliver exceptional customer experiences!

it was great study about social listening

Good

Very insightful course

This is course is Wonderful to me. Thank you for your sharing knowledge. I love it! God bless you all.

It's a good match for me I've gained a useful and valuable experience and knowledge about handling a business.

Amazing

Easy and good knowledge

Awesome i have learned so much from this.

Taking this course it will boost my knowledge and expertise in market world.

Knowledgeable

Awesome course..

it is a very knowledgeable course that can enlightened us non businesses management graduates that adds knowledge to us. superb!!!

It was great!

Good learnings

Konnect Insights Academy offers an exceptional learning experience. With expert faculty, industry-relevant curriculum, and a vibrant learning community, it's the perfect place to grow professionally. Highly recommend!

Very informative, and it helped me gain a lot of insights into the domain of social listening and marketing. The course structure was very well-structured to understand every nuance related to CXM, Social CRM, etc. 👌