4.82
(153 Ratings)

Foundation Course – Customer Experience Management

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About Course

This course is focused on making you understand all the basics of social listening and customer experience management. Here we will start with understanding what Social Listening and Online Reputation Management is and we will conclude this course by understanding metrics and tactics on how to measure your efforts.

What Will You Learn?

  • Embark on a transformative journey with Konnect Insights Academy, where you'll delve into comprehensive modules designed to elevate your understanding and proficiency in key areas of the digital space. Throughout the course, you'll gain invaluable insights into:
  • Customer Experience Management
  • The 4 Pillars of Omni-channel Customer Experience Management
  • How to measure your CXM efforts
  • Social listening in terms of Social CRM, ORM and CXM
  • All about Social Listening
  • Online Reputation Management and much more…

Course Content

Module 1: Customer Experience Management

  • Introduction
    01:55
  • What is CX?
    05:18
  • What is CXM?
    05:21
  • The importance of CXM in today’s business landscape
    05:39
  • Key differences between CRM and CXM
    03:19
  • The different channels through which customers interact with businesses
    03:40
  • What is omni-channel CXM ?
    04:09
  • The challenges associated with multi-channel CXM
    03:22
  • The benefits of adopting an omnichannel CX approach
    04:01
  • Best practices for implementing omnichannel CX
    04:00
  • Quiz Time!

Module 2: The 4 Pillars of Omni-channel CXM

Module 3: Measuring Impact of CXM

Module 4: Social Listening, Social CRM, ORM w.r.t CXM

Module 5: Social Listening

Module 6: Online Reputation Management

Final Test

Student Ratings & Reviews

4.8
Total 145 Ratings
5
129 Ratings
4
21 Ratings
3
2 Ratings
2
1 Rating
1
0 Rating
FQ
3 weeks ago
A well curated training course focused on Improving Customer Experience
VN
3 weeks ago
Good and provides basic understanding of the product and various terms
SS
3 weeks ago
This Foundation Level Course helped me in understanding concepts related to CRM, CRM, FRT's and ORM
MP
1 month ago
Good
نعم مناسبة و اظحة
The short and to the point videos helped me in keeping track of important points that can be used in customer interactions.
RS
2 months ago
It was a Great start for Learning
MS
2 months ago
It was well structured and simple to understand the basics of CXM at beginner's level!
SS
2 months ago
got a more knowledge about CRM
MA
3 months ago
It was good
MR
3 months ago
Good experience
GB
3 months ago
Okaish
SP
3 months ago
it was a very good experience. got to learn many things.
SK
3 months ago
Nice and interesting course , gained a lot of insights on this topic
YP
3 months ago
It was a good experience got to learn a lot from this course and came to know a lot about the current marketing practices and customer relationship management
SA
4 months ago
Good, it was very informative
DA
4 months ago
It`s a nice experience and a very educative model for anyone who wants to learn anything about CXM
JJ
4 months ago
Insightful!
AM
4 months ago
Nice course
KY
4 months ago
Recommended, easy to understand
FS
4 months ago
Yes
MS
4 months ago
A very good and detailed course!
SL
5 months ago
Good
GG
5 months ago
Teaching way is very excellent
Really great and very informative!
SP
5 months ago
good
MS
6 months ago
A great course to understand the basics of customer engagement and customer experience management.
GS
6 months ago
Beginner friendly
JT
6 months ago
A perfect foundation course for understanding the concepts of CXM where it helps you to get insights on CEM/CXM, Social Listening, ORM or Community Management and their impacts along with different metrics of these.
WC
6 months ago
Great Foundation course
YM
6 months ago
Starting of as an SDR at Konnect Insights, this was a very useful course
SS
7 months ago
Thankyou
SG
7 months ago
The course was really insightful and it helped me discover new concepts.
AD
7 months ago
Good experience and a nice learning curve.
AK
7 months ago
Thank you, this was very insightful!
SK
7 months ago
The course gives a very good overview about the basics of customer experience management.
SA
7 months ago
It is really easy to understand and helpful
KK
7 months ago
Good
AR
7 months ago
great
CS
7 months ago
Excellent course
RD
7 months ago
Insightful and in-depth understanding of the concepts.
AS
7 months ago
The visuals are amazing. There is no need for taking notes. The concept gets easily registered in our mind. Thank you for this amazing course!!
AK
7 months ago
The course is really beneficial from marketing perspective.
I love how explanatory the course is. It is really good.
SS
8 months ago
It was quite good to understand the social media platform how
directly influence the brands and their reputation and perception. And also enhanced my knowledge.
YA
8 months ago
Yes..Learning the concept of cxm
IA
8 months ago
It was very good
BM
8 months ago
I learnt alot of valuable lessons and information to use in my day to day business. Great course
NA
8 months ago
Better course
AM
8 months ago
I learned alot
SM
8 months ago
It’s was a good match for me ..really learnt a lot
It's was a wonderful course
UA
8 months ago
This course has given me more insight on how to manage, interact with customer or consumer. The course has also broaden my knowledge on different tools that can make customer management easier.
RA
8 months ago
very good for me i really enjoy it.
AM
8 months ago
One of the finest programs in the market
KT
8 months ago
The course have made me understand more about customer experience management. How we can use it as tool to improve and move our business forward.
SM
8 months ago
it was good experience , i came to know things , i didnt know
excellent in terms of lecture delivery
SJ
8 months ago
The course was very informative with eye-catching graphics and point vise explanations. The best part is the real-life examples used to explain the concepts.
RS
8 months ago
fantastic
YK
8 months ago
thanks Konnect Insights Academy
OK
8 months ago
Its good for marketing knowledge and to enhance my resume
TC
9 months ago
It's very informative. Thank you so much!
SR
9 months ago
Very Informative course.
MA
9 months ago
Is a-great corse and thank you
HP
9 months ago
Nice course
DM
9 months ago
very helpful
LT
9 months ago
Very insightful !
DS
9 months ago
You should include deeper knowledge about KI tool. Like how to customize dashboard, how to create agent queue etc.
HC
9 months ago
challenging and insightful
AS
9 months ago
Nice , crisp and strong basics coverage!
VP
10 months ago
yes it was a good one
I took this course and it was a great match for me. As someone who is interested in customer experience management, I found the course to be very informative and helpful. The course covered a wide range of topics, from the importance of omnichannel customer experience management to the role of social listening and online reputation management.

I particularly enjoyed the section on the four pillars of omnichannel customer experience management, which provided a comprehensive overview of the different aspects of CXM. The course also did a great job of explaining the importance of metrics in CXM and how businesses can effectively measure and improve their customer experience delivery.

I also appreciated the section on social listening, which provided a detailed overview of the benefits and applications of social listening. The course also covered the importance of ORM and provided insights on how to manage online reputation effectively.

Overall, I found the course to be very informative and helpful, and I would definitely recommend it to anyone who is interested in customer experience management.
DP
10 months ago
It is very detailed giving you a deeper insights into Customer experience
DD
10 months ago
Must try
SS
10 months ago
Very Good
EF
10 months ago
A very good experience
VK
10 months ago
It’s a detailed concept to enhance the knowledge in the areas of ORM, CXM and Social Listening. I’m Happy to deep dive in these skills with the practical example. Thanks Team for such an amazing courses and certification!
AK
10 months ago
the course has alot of knowledge and very useful
RS
10 months ago
Yes. the course was very helpful
MB
10 months ago
It was a great foundation to starting my customer experience management journey. Very informative!
SB
10 months ago
The course is Fantastic. Its helpful for the people who wanted to know about ORM, Listening, Brand management.
HB
10 months ago
Good with relevant content for foundation course
CJ
10 months ago
I really loved this course! Each topic was explained very well, and I now have a clear understanding of Customer Experience Management. Thank you so much for this course!
IF
10 months ago
Good
SP
10 months ago
Learned about CX
JV
10 months ago
excellent
VR
10 months ago
Good
YP
10 months ago
insightful !
KN
10 months ago
Insightful and good learning experience. Thanks KI
LT
10 months ago
It is exceptional
NM
11 months ago
A great course for anyone who is looking to enter the realm of CRM and CXM
LM
11 months ago
Great
SS
11 months ago
Some what better
MF
11 months ago
It was a very insightful course teaching you everything about Customer experience and from every point of view.
AK
11 months ago
Good Content for understanding the CXM process.
AS
11 months ago
it was a good match for me
DS
11 months ago
The course was well-structured, with clear explanations and engaging quizzes that helped me grasp the knowledge about Konnect Insights.

Overall, I found this course to be extremely beneficial for the employee working in Konnect Insights as well as for the people dealing with the customer for their personal business growth.
MR
11 months ago
very informative
HS
11 months ago
newly evolving concept of customer experience management
RK
11 months ago
The quality of the videos are outstanding and the attention to details on every term of CX is surreal.

Its simple and easy to understand.
LL
11 months ago
It is an amazing course, would recommend. Explains every bit of Customer Experience Management.
IG
11 months ago
I highly recommend this course to anyone looking to elevate their understanding of customer experience and drive tangible results for their organization.
CC
11 months ago
The course is great and very informative
SB
11 months ago
I truly love this course. I have learnt a lots of crucial things from this.
MK
11 months ago
nice platform
NJ
11 months ago
very insightful
SB
11 months ago
great
MK
11 months ago
Thank you for providing such an excellent course to develop expertise. My request to you to provide more course on using the apps,software,tools to do business lucratively.
CR
11 months ago
"It is a top quality course. Keep going, we need this type of course to improve our studies. Excellent. Thank you!!"
PM
11 months ago
Great insights!
EZ
11 months ago
It' was an amazing and interesting course , the lecturers are very good , having both the course in words and in writing...it makes it easier to understand
OM
11 months ago
Really good
BA
11 months ago
Great course
AR
11 months ago
Very exciting. Thanks a lot
NG
11 months ago
great experience to grab the knowledge. was a insightful course
Great Course
EG
11 months ago
Thank you for sharing this
MR
11 months ago
Amazing
SQ
11 months ago
It's good
YC
11 months ago
I've already started implementing some of the strategies I learned in this course into my business, and I'm seeing positive results.
AL
11 months ago
The best part about this course is that it's free! But even beyond that, the quality of instruction is top-notch.
FK
11 months ago
As someone new to marketing, this course was a game-changer for me. I learned so much about effective marketing strategies and techniques.
AD
11 months ago
I've taken several online courses before, but this one stands out for its practicality and applicability to real-world situations.
DK
11 months ago
KIA has made it so easy for customers and non - customers to grasp all the concepts so well. I am very happy with this launch.
DK
11 months ago
This course exceeded my expectations! The modules on social listening and digital marketing were incredibly insightful. Highly recommend!"
SM
11 months ago
Good
HP
12 months ago
I've taken numerous online courses in the past, but this one truly exceeded my expectations. The module on reputation management (ORM) was particularly eye-opening, as it highlighted the importance of maintaining a positive online presence in today's digital age. I appreciated how the instructors provided practical tips and strategies for managing online reviews, responding to customer feedback, and mitigating reputation crises. The case studies and real-world examples provided valuable insights into how ORM can impact a company's bottom line. Plus, the fact that this course is free with a certificate upon completion is just the cherry on top. I would highly recommend it to anyone looking to enhance their online reputation and deliver exceptional customer experiences!
MC
12 months ago
it was great study about social listening
MB
12 months ago
Good
TS
12 months ago
Very insightful course
This is course is Wonderful to me. Thank you for your sharing knowledge. I love it! God bless you all.
It's a good match for me I've gained a useful and valuable experience and knowledge about handling a business.
DM
12 months ago
Amazing
KS
12 months ago
Easy and good knowledge
GS
12 months ago
Awesome i have learned so much from this.
Taking this course it will boost my knowledge and expertise in market world.
AR
12 months ago
Knowledgeable
VT
12 months ago
Awesome course..
EC
12 months ago
it is a very knowledgeable course that can enlightened us non businesses management graduates that adds knowledge to us. superb!!!
GP
1 year ago
It was great!
HS
1 year ago
Good learnings
NA
1 year ago
Konnect Insights Academy offers an exceptional learning experience. With expert faculty, industry-relevant curriculum, and a vibrant learning community, it's the perfect place to grow professionally. Highly recommend!
RA
1 year ago
Very informative, and it helped me gain a lot of insights into the domain of social listening and marketing. The course structure was very well-structured to understand every nuance related to CXM, Social CRM, etc. 👌