Konnect Insights Academy – Advanced Course

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Konnect Insights Academy – Advanced Course

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About Course

This course is focused on highlighting the practical functionalities of the Konnect Insights platform. In this course, you will be able to implement all your practical knowledge in the real world using Konnect Insights. Here you will learn how to analyze you social media and social listening data, along with how to undertake complex social listening and publishing processes.

What Will You Learn?

  • How to set up the Konnect Insights platform
  • Manage customer queries
  • Social listening analytics
  • Social media analytics
  • Customer experience Management analytics
  • Dashboards and BI tools
  • Social media publishing
  • Surveys and its analytics
  • Crisis Management and much more…

Course Content

Konnect Insights Academy – Advanced Course

  • The 4 Pillars of Omnichannel Customer Experience
    03:04
  • Use Cases of 4 pillars of omni-channel CX
    09:07
  • Importance of Social Media Customer Experience Management
    06:00
  • Importance of Contact Centers & CCaaS platforms
    02:46
  • Understanding chatbots & Live chats
    04:04
  • Importance of CRM platforms and their use cases
    07:07
  • Marketing Automations and their use cases
    05:33
  • Why Brands fail at CXM (Customer Experience Management)
    06:35
  • What is an App Marketplace
    03:22
  • The Konnect Insights App Marketplace
    02:26
  • An overview of Konnect Insights
    06:09
  • What to expect in the next module – Konnect Insights Mastery
    01:27

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