Convert Critics to Fans with effective survey analysis
Imagine a restaurant where an annoyed customer posts a negative review about the slow service. Instead of ignoring it, the restaurant uses the feedback to investigate the issue., train the…
Mastering First Response Time (FRT) for Enhanced Customer Satisfaction
Have you ever sent a query to a brand and had to wait 24 hours for a response? That time it takes for a brand to respond to a customer…
Top 5 CXM Courses Recommended by Industry Leaders
In such a dynamic field where trends are constantly changing and there's a multitude of factors at play, doing a CXM course can help professionals stay updated on the latest…
Introducing Konnect Insights Academy (KIA)
Introduction Gone are the days when a brand with superior product or service offerings would rule markets. With the ever-increasing competition, customer experiences are dictating brand perceptions and values making…