Imagine a restaurant where an annoyed customer posts a negative review about the slow service. Instead of ignoring it, the restaurant uses the feedback to investigate the issue., train the…

Have you ever sent a query to a brand and had to wait 24 hours for a response? That time it takes for a brand to respond to a customer…

In such a dynamic field where trends are constantly changing and there’s a multitude of factors at play, doing a CXM course can help professionals stay updated on the latest…

Introduction Gone are the days when a brand with superior product or service offerings would rule markets. With the ever-increasing competition, customer experiences are dictating brand perceptions and values making…