Konnect Insights Academy – Advanced Course
Konnect Insights Academy – Advanced Course
Course Prerequisite(s)
- Before you can join this course, please finish the Customer Experience Management - Foundation Course.
-
Foundation Course – Customer Experience Management
About Course
This course is focused on highlighting the practical functionalities of the Konnect Insights platform. In this course, you will be able to implement all your practical knowledge in the real world using Konnect Insights. Here you will learn how to analyze you social media and social listening data, along with how to undertake complex social listening and publishing processes.
Course Content
Konnect Insights Academy – Advanced Course
-
The 4 Pillars of Omnichannel Customer Experience
03:05 -
Use Cases of 4 pillars of omni-channel CX
09:08 -
Importance of Social Media Customer Experience Management
06:00 -
Importance of Contact Centers & CCaaS platforms
02:47 -
Understanding chatbots & Live chats
04:04 -
Importance of CRM platforms and their use cases
07:08 -
Marketing Automations and their use cases
05:33 -
Why Brands fail at CXM (Customer Experience Management)
06:36 -
What is an App Marketplace
03:23 -
The Konnect Insights App Marketplace
02:26 -
An overview of Konnect Insights
06:10 -
What to expect in the next module – Konnect Insights Mastery
01:28
Final Test
Student Ratings & Reviews
good
Modules were valuable and relevant as per latest market trends
Very well explained. Voice quality can be better
Great Course
Good
sound clarity wasnt upto mark
nice content
Amazing learning experience
Nice
Gain a lot of knowledge from this course
besyt
Great Course lot of understanding
This Advance Course Helped me gain more insights about Connect Insights Platform
Great course with more insights about the tool!
I found it to be insignful
It was amazing.
Good Learning
Excellent.
Quite good experience learning new things
Great
Great Course to learn the real world applications of CXM
Lacks depth.