Upcoming event 2023

#WeKonnect

Celebrating Excellence

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OVERVIEW

#WeKonnect 2023

#WeKonnect is an annual summit hosted by Konnect Insights where brands that have demonstrated exceptional levels of customer satisfaction and excellence in their customer service efforts are felicitated. This summit serves as a platform for recognizing the best and latest practices in customer satisfaction within various industries.

The Westin, Goregaon, Mumbai 63

Thursday
07-12, 2023

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Speakers

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Attendence

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Workshops

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Journalists

#WeKonnect 2023

Will Focus On

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Transformation

Unifying marketing and customer care for customer-centricity.

Trends

Diving into the trends of omnichannel marketing and customer experience.

Relationship

Building better omnichannel brand-customer relationships through a unified approach.

Excellence

Creating winning strategies for future-proofing your business.

ROI

Redefining ROI by putting the customer first from the brand’s perspective.

Insights

Getting a deeper understanding of the brand, its customers, the market, and the industry through actionable insights.

SPEAKERS

Sameer Narkar

Founder & CEO at Konnect Insights

Sundeep Kamath

Regional Vice President - Service Cloud at Salesforce

Deven Kothari

Business Head, Google Business Messages, India

Prateek Vora

Associate Director at Games24*7

prateek desai

Director of Customer Service at Zepto

Suraj Shetty

Head Of Customer Experience at Kissht

Darshan Pavate

Country Leader- Social Listening | ORM

Pooja Srivastava

Lead – ORM, Acko

Bhavni Bangera

Marketing, Corporate Communications and Digital Marketing, Posh Committee Head at SBICAP Securities

SPEAKERS

Sameer Narkar

Founder & CEO - Konnect Insights

Sundeep Kamath

Regional Vice President - Service Cloud at Salesforce

Deven Kothari

Business Head, Google Business Messages, India

Sakshi Arora

Director - Digital Brand, Viacom 18

Ankit Garg

Director, Customer Success Strategy (Razorpay)

Suraj Shetty

Head Of Customer Experience, Kissht

Darshan Pavate

Country Leader - Digital Engagement, Decathlon

Agenda 2023

2:30 PM

Registration + Networking + Coffee

3:00 PM

Keynote

Sameer Narkar, Founder and CEO

4 Pillars of Omni-channel Customer Experience

3:30 PM

Panel Discussion

Mr. Krishanth Thangarajah, Partnerships Consultant at Konnect Insights

Mr. Sundeep Kamath, Regional Vice President – Service Cloud at Salesforce

Mr. Eryl D’Souza, Solutions Consultant at Konnect Insights.

Unifying customer experience through seamless integrations:

Social media + CRM + contact center
One view of customer across channels
Use-cases of the integrations
Framework to leverage generative AI

4:00 PM

Partner session

Leveraging Google Business Messages. - Mr. Deven Kothari - Business Head, Google Business Messages, India

4:15 PM

Awards Ceremony

Celebrating excellence across categories

5:00 PM

Panel Discussion

Mr. Prateek Vora, Associate Director, Games 24x7

Mr. Darshan Pavate, Head Social Listening - Decathlon

Ms. Bhavini Bangera, Marketing, Corporate Communications and Digital Marketing, POSH Head - SBICap Securities

Mr. Prateek Desai, Director of Customer Service - Zepto

Reinventing Customer Centricity

Customer-centricity from the brand's point of view
From the right mindset to right tool set, what do brands need to achieve CX
Delightful experience for agents
2023 was a year of AI, what is in store for 2024 and beyond

5:30 PM

Networking Break

5:45 PM

Awards ceremony

Celebrating excellence across categories

6:30 PM

Panel Discussion

Mr. Ankit Banga, Chief Business Officer, FCB Six

Mr. Suraj Shetty, Head of Customer Experience, Kissht

Mr. Rajiv Nagarajan, Deputy General Manager & Head - Social Media – Airtel

Ms. Pooja Srivastava, Senior Manager ORM, Acko

Mr. Sunny Gulati, Head Customer Experience, Bata

Blending marketing and CX in today's customer-centric landscape

Evolution of marketing w.r.t CX
Importance of social listening in CX and marketing
Leveraging customer conversations for effecting branding and marketing
Challenges in ensuring CX centric marketing
Unifying CX and marketing

7:00 PM

Awards ceremony

Celebrating excellence across categories

7:45 PM

Closing Note

With Cocktails and Dinner

#WeKonnect 2022

Last Year’s Attendees

And Many More

From last year

#WeKonnect 2022

our Testimonials

All about last year... 2022

I am extremely gratified about this award. Firstly, I want to appreciate the members of the jury at Konnect Insights for choosing our organization Croma for the nomination for Best Customer Experience Management

Deepali Mohite ORM and Automation Manager Croma

It was a real pleasure sharing the stage with some of the best people in the #digital #CX industry and exchanging our experiences.

Prateek Vora Associate Director Games 24x7

What an amazing, enthusiastic, and energetic panel it was where we discussed "Care to be the new marketing" at the Konnect Insights Excellence Awards and Summit

Chirag Bhatia Executive Vice President & Business Head - Digital DDB Mudra

General Questions

Frequent Asked Questions!!

How do I register?

Click Here to fill in your details and our representative will get in touch with you.

Who can participate?

All brands who utilize the Konnect Insights platform for their CXM can participate.

How many attendees can I bring along?

Each nomination gets 2 free delegate passes

Where is this event taking place?

The event is taking place at the Westin Goregaon and commencing at 2:30 PM on the 7th of December 2023.

Why should I attend?

#WeKonnect is a platform for like-minded individuals in the CXM industry to collaborate with each other.

Become a Sponsor

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Reach Us

Get Direction to the Event Hall

Event Venue:

The Westin Mumbai Garden City

Address:

Oberoi Garden City, International Business Park, Yashodham, Goregaon, Mumbai, Maharashtra 400063

Get Directions

Upcoming event 2023

#WeKonnect

OVERVIEW

#WeKonnect 2023

#WeKonnect 2023

Will Focus On

Transformation

Trends

Relationship

Excellence

ROI

Insights

SPEAKERS

Sameer Narkar

Sundeep Kamath

Deven Kothari

Prateek Vora

prateek desai

Suraj Shetty

Darshan Pavate

Pooja Srivastava

Bhavni Bangera

SPEAKERS

Sameer Narkar

Sundeep Kamath

Deven Kothari

Sakshi Arora

Ankit Garg

Suraj Shetty

Darshan Pavate

Agenda 2023

Sameer Narkar, Founder and CEO

Mr. Krishanth Thangarajah, Partnerships Consultant at Konnect Insights

Mr. Sundeep Kamath, Regional Vice President – Service Cloud at Salesforce

Mr. Eryl D’Souza, Solutions Consultant at Konnect Insights.

Mr. Prateek Vora, Associate Director, Games 24x7

Mr. Darshan Pavate, Head Social Listening - Decathlon

Ms. Bhavini Bangera, Marketing, Corporate Communications and Digital Marketing, POSH Head - SBICap Securities

Mr. Prateek Desai, Director of Customer Service - Zepto

Mr. Ankit Banga, Chief Business Officer, FCB Six

Mr. Suraj Shetty, Head of Customer Experience, Kissht

Mr. Rajiv Nagarajan, Deputy General Manager & Head - Social Media – Airtel

Ms. Pooja Srivastava, Senior Manager ORM, Acko

Mr. Sunny Gulati, Head Customer Experience, Bata

#WeKonnect 2022

Last Year’s Attendees

From last year

#WeKonnect 2022

our Testimonials

All about last year... 2022

General Questions

Frequent Asked Questions!!

Become a Sponsor

get in touch

Reach Us

Get Direction to the Event Hall

Event Venue:

Address:

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