Never miss a conversation that matters with Konnect Insights
Before you start building engagements with customers on different social media platforms, it would be better if you know what people think about your brand. It will help develop better interactions with customers. Konnect’s social listening tool is simple yet robust and helps brands know what, where, when, and by whom posts are being shared concerning their brand. Our powerful monitoring engine crawls through millions of sources to give you a real-time analysis of what is trending and what is being shared concerning your brand. One of the best parts of our social media listening tool is that it also keeps you updated of the important conversations concerning your competitor.
Konnects’ social media monitoring engine crawls through millions of news sites, forums, blogs, social platforms, and many other online sources where information is shared with or by the customers. If you have never used a social media listening tool before, then book a demo now and see how this powerful tool can leverage your social activities and brand presence.
Filter your results using Konnect’s advanced listening features
Every day over billions of people posts something on the internet. Some might post a positive feedback about your brand while others may not. You cannot go through endless conversations concerning your brand over the internet. This is why our smart social media listening software offers you advanced features that keep you updated of all the material conversations that matters the most. You can create a search query according to your requirements to get filtered results every time you log on to your account. Our social media tool also allows you to restrict your searches according to a particular demographic. You may not find all these advanced features in free social listening tools as their functions are limited.
Konnect Insights reduces manual interventions
Konnect’s social media management tool serves the purpose of four different social tools. You cannot only use it as a social media scheduler to schedule individual or bulk posts on various social media platforms but also use its social media analytics features to get a detailed status of the performance of all your social media activities on a single platform. You can also set rules that will allow the social media marketing tool to route conversations and tag people based on the given set of rules. The social listening tool takes care of a major part of your work which allows you to utilize your time in other constructive activities.
Analyze individual team members’ performance with Konnect Insights
The social media listening tool not only helps in building your brand presence online but also gives you a detailed report on all your team members’ performance. You can easily come to know how your team members are responding to users’ query, what is the total Turn-Around-Time (TAT), the total number of calls closed, and much more. You will not find such features in free social media monitoring tools so make sure to get yourself a premium tool for this purpose. If you are apprehensive about making investments on a paid social media listening software, then try our 14-day free trial today . In order to help our clients understand what a social media monitoring tool is and how will it can be used to your advantage, we don’t hold back any premium feature in our free trial period. This will help you understand that the investment on a social media listening tool is a must.
Konnect Insights keep you informed of every crucial conversation and also helps in enhancing the TAT
You can create an alert that will keep you notified every time a crucial conversation concerning your brand has been shared on the internet. Whether you want to stay updated of the negative posts, positives posts or any influencer sharing his views about your brand, you can create and filter your search according to your requirements. If you have been using free social listening tools then these features might not be available to you. You can also create and set workflow routes that will automatically escalate the queries to higher authorities if the team members fail to solve it within the assigned TAT. This will considerably increase the effectiveness and productivity of your team and you will be in a better position to maintain healthy customer relationships. You can start a free plan now to see how it all works.