Social Media Listening - Konnect Insights

Social CRM tool backed with Powerful and intelligent discovery features

Identify brand advocates

The feature-rich social CRM tool analyzes the sentiment, influence, reach, and the frequency of engagement to discover strong influencers who are capable of becoming your brand advocates. Using our 4-in-1 social media tool, you can also engage with users on different social platforms using one single tool only.

Build a community of enthusiasts

It is not possible to manually sort out conversations that espouse your brand’s personality. With Konnect’s robust online reputation tool you can easily identify such conversations and directly engage with the users to build a community of enthusiasts who share the same views.

Make your team accountable with Konnect’s Online Reputation Management Tool

Build a complete customer profile

Online reputation tool not only helps in developing strong customer relationships but also helps in building 100% accurate and complete customer profiles. You can easily obtain information such as the customer name, occupation, email address, contact number, and other details for getting the opportunity to know your customers better. Our social CRM tool also serves the purpose of online reputation management tool, so you can rest assured of your brand image.

Enhance accountability with our feature-rich social CRM tool

You can only develop strong customer relationships when you know the share of contribution of each team member towards fulfilling this purpose. Our social CRM tool flags the actioned conversations with a green icon and also facilitates quick tracking of conversations assigned to team members for calculating the Turn-Around-Time.

Social Media Listening - Konnect Insights
Social Media Listening - Konnect Insights

Turn-Around-Time Dashboards For Tracking Team Performancein Real-Time

Assess your team’s responsiveness

Our comprehensive online reputation management tool has beautiful dashboards that can be used to check all your team member’s performance at a glance. You can find charts representing the total calls escalated, total calls closed, calls awaiting a response, and much more on a single screen. Konnect’s intuitive social CRM tool makes your team accountable which in turn increases their efficiency and productivity.

Create benchmarks and keep tabs on the team

The best social CRM tool or the best online reputation management tool is the one that serves multiple purposes. You can easily our social CRM tool to set benchmarks so that your employees’ know what levels of work are they expected to deliver. Our easy to understand charts and metrics further guides you on the overall performance with the option to break down the charts to get detailed information.

Develop Healthy and Meaningful Customer Relationships with Online Reputation Management Tools

Using the traditional marketing methods, it is easy to keep a track of your brand’s online activities and its analytics but have you ever tried to keep a track of what customers’ are sharing about your organization on various social media platforms? It is one area that was not being taken care of properly. You can only establish great customer relationships when you know what your customers’ think about your brand and you manage to reach out to your customer’s timely to resolve their queries or take their feedback. This is where the role of the best social CRM tool comes into use. Your work doesn’t end at building relationships with customers’ rather your actual work starts from there. You will have to monitor, track, and analyze your social media communications with the users to maintain everlasting relations with them and this can seamlessly be done with elite online reputation management tools.

Whether you run a small organization or a corporate giant, you will require a social media tool to flawlessly integrate the social media channels into your CRM system. Konnect’s social listening tool is an intelligent tool that understands the modern marketing needs and serves the purpose of four different social tools. Starting from brand reputation management to building great customer relationships, listening to the crucial information’s concerning your brand to analyzing the performance of social activities; everything is taken care of by the top CRM tool.

Identify influencers and enthusiasts with Konnect’s online reputation management tool

Social CRM tools help you identify influencers and enthusiasts on all social media channels that will take care of your online brand reputation even when you are not active. Having intelligent built-in features, the online reputation management tool identifies influencers that are capable of turning into brand advocates based on the conversation sentiment, reach, the frequency of engagement, and influence. You can use the best online reputation tool to discover active users that share the same views. Interacting with them on social media platforms can turn out to be quite lucrative for your brand. If you are not sure how social media marketing tool can be used to your advantage, then book a demo now.

Konnect’s social CRM tool helps Increasing your team’s efficiency and accountability

Konnect’s CRM tool for small businesses and corporate giants make your marketing team more accountable and brings the customer relationship management to another level. With the tool’s advanced features, you can keep a record of the customer’s contact details and their preferred mode and time of communication. You can keep a check on your team’s performance on a single dashboard. The actioned conversations are flagged with a green icon and the assigned tasks are tracked on the Turn-Around-Time dashboard. You can start a 14-day free trial today and see the difference for self. For your convenience, we don’t hold back any advance feature in our free trial so that you know what you will be getting at the offered price.

Analyze and evaluate real-time performance of all your social media activities with the best ORM tool

We know how diligently each post is crafted for different social media platforms to attract customers attention. But many times, the post doesn’t give us the desired results. The social media analytics give us a granular detailed view of each post shared by you and helps you decide whether the currently implemented strategy is working out for your social campaigns or not. The best ORM tool takes care of both the social CRM and your social media activities. You can easily use social media scheduler to schedule your posts for days when you will be unavailable so that your brand’s presence is maintained throughout. Free ORM tools will not give you access to advanced features, so it is better you avoid using free softwares for social media marketing. You can start a free plan now to see how the premium social tools can help you leverage your social presence. The best online reputation management tools aim at giving you a comprehensive set of services that will not only help you manage your social media activities but will also help you in analyzing the performance on a real-time basis.

What benefits can you derive from Konnect’s online reputation management tool?

Being the best online reputation tool in the market, our tool aims at leveraging the efficiency of your sales and marketing department in a cost-effective manner. With Konnect’s social media management tool your sales, customer service, and marketing department can be highly benefited. Here is what you can expect from the best online reputation management tool:

  • Your customer support team can directly communicate with the customer’s using social media channels for faster communication. This will facilitate resolving of grievances in comparatively less Turn-Around-Time. As a result, your customer support team’s efficiency will be increased and your customers’ will be highly satisfied of your services.

  • The online reputation management tool will help the marketing team to create effective marketing campaigns with better targeting. By channelizing the marketing efforts in a place where your target audience spends most of the time, you can expect an increased engagement, higher web traffic, greater conversion rates, higher search rankings, and much more.

  • The sales team will experience greater retention of customers’ and increased sales as the online reputation management tool will bridge the gap between your brand and your customers’. Your team will be able to take direct feedback about your products/services from real users and can accordingly take necessary steps to attract and retain customers.

Start your Konnect Insights 14-day free trial today!