Let's break it down for you: "Omnichannel" means available and compatible on every channel, such as mobile, desktop, etc. "Customer Experience (CX)" refers to the totality of a customer's cognitive, sensory, and behavioral responses, perceptions, and experiences from interacting with the brand's services, products, websites, or any...
Research conducted by American Express has revealed that 90% of customers are ready to spend more to have a better experience. Similarly, the Temkin Group has also published a report stating that companies earning $1 billion per year can make an additional $700 million in...
Indira Gandhi International Airport (IDIA) also known as Delhi International Airport (DIAL), a consortium led by the GMR Group operates the capital’s Delhi International Airport. The modernized Delhi International Airport is known to offer its passengers a world-class infrastructure and has taken a host of...
We’ve watched generations of the same family remain devoted customers in communities where corner stores called “Kiranas” were a vital part of our lives. Sensing a business opportunity, supermarkets and online grocery firms have sought to replace “Kiranas” with a distinct product. Since then, there...
Onsitego is India’s leading device-care provider that offers a one-stop solution for All Your Device Needs - extended warranties, damage protection, AMC plans, and On-Demand Repair Services. They cover all electronic devices and home appliances. Their plans are widely available across retail stores and online...
A well-known multi-brand retail chain in India selling cell phones, chargers, accessories, internet data cards, and gadgets is situated in Chennai. It operates over 450 one-stop mobile stores in places like Tamil Nadu, Pondicherry, Karnataka, Maharashtra, and Kerala. Formed with the goal of combining the appearance,...
As the digital era favors online presence more, inclination towards social media listening will benefit companies that maintain a sufficient online presence. Social listening, or social media listening, involves utilizing social networking channels to reach out to customers. This way, a business can track its mentions...
