Why is Omnichannel Customer Experience so important?
Let’s break it down for you: “Omnichannel” means available and compatible on every channel, such as mobile, desktop, etc. “Customer Experience (CX)” refers to the totality of a customer’s cognitive, sensory, and behavioral responses, perceptions, and experiences from interacting with the brand’s services, products, websites, or any digital or physical format. This experience is spread […]
Customer Experience: The Key to Success
Research conducted by American Express has revealed that 90% of customers are ready to spend more to have a better experience. Similarly, the Temkin Group has also published a report stating that companies earning $1 billion per year can make an additional $700 million in just 36 months after making appropriate investments in customer experience. […]
Indira Gandhi (Delhi) International Airport Taking CX To Greater Heights
Indira Gandhi International Airport (IDIA) also known as Delhi International Airport (DIAL), a consortium led by the GMR Group operates the capital’s Delhi International Airport. The modernized Delhi International Airport is known to offer its passengers a world-class infrastructure and has taken a host of initiatives to enhance the passenger experience. It is the home […]
Blinkit An Instant Delivery Service Provider Enhancing CX
We’ve watched generations of the same family remain devoted customers in communities where corner stores called “Kiranas” were a vital part of our lives. Sensing a business opportunity, supermarkets and online grocery firms have sought to replace “Kiranas” with a distinct product. Since then, there has been continuous development and growth of e-grocery businesses […]
DCB Bank’s Top Priority: Innovating and Enhancing Customer Satisfaction
A new generation private sector bank with 400 branches has innovated in a big way to raise the bar for customer experience. The Reserve Bank of India regulates it as a scheduled commercial bank, as it is handled and regulated professionally. The bank features cutting-edge technology and infrastructure, including cutting-edge internet banking for personal and […]
How ONSITEGO WOWS their CX through hassle-free services
Onsitego is India’s leading device-care provider that offers a one-stop solution for All Your Device Needs – extended warranties, damage protection, AMC plans, and On-Demand Repair Services. They cover all electronic devices and home appliances. Their plans are widely available across retail stores and online marketplaces. They provide convenient and hassle-free service for the repair […]
The Mobile And Accessories Retail Chain Building Its Online Reputation
A well-known multi-brand retail chain in India selling cell phones, chargers, accessories, internet data cards, and gadgets is situated in Chennai. It operates over 450 one-stop mobile stores in places like Tamil Nadu, Pondicherry, Karnataka, Maharashtra, and Kerala. Formed with the goal of combining the appearance, feel, and a touch of mobile shops with the […]
Online Trading Platform Leveraging Consumer Insights
Started in 2009, in a modest flat in Delhi, this platform was formed, servicing a small cohort of clients and assisting them in growing their assets in public markets. They eventually relocated to Mumbai, where their momentum intensified. Thousands of clients joined them only on the basis of word of mouth. Even before fintech was […]
The Marketing Firm Raising CX Levels With Market Insights
The digital marketing agency is a full-service digital solutions agency from the Wunderman Thompson Network and part of the WPP Group. They are one of the most sorts after digital marketing agencies, and that’s clearly testified by the clientele they work with. Digital marketing agencies have been extremely instrumental in bringing brands and their customers […]
The Automotive Manufacturer Driving Towards Satisfying Its Customers
An Indian multinational automotive manufacturing company based out of Pune, its footprint spans a wide range of industries: two-wheeler and four-wheeler, home appliances, lighting, iron, and steel industries. It is deemed as the fourth largest two and three-wheeler manufacturer. They have branches in Europe, Asia, Latin America, and the USA. The multinational automotive company was […]
