Using Konnect Insights APIs you can push social data of the customer such as Tweets, posts, comments inside your CRM which could be Microsoft Dynamics or any other CRM. At the same time, you can pull data into Konnect Insights such as Membership ID, offline call history to offer more insights to your agents. Give your agents a 360-degree view of the customer before they respond
With Konnect Insights you can respond to customer queries on Twitter, Twitter Mentions, DMs, Facebook inbox messages, user posts, comments, Facebook public page data, Instagram comments and posts, LinkedIn comments, YouTube comments, Google Business Reviews, Mobile app reviews, Emails, SMS, Custom web forms. Bring all your platforms on Konnect Insights and track all your responses and agent performance from one dashboard. You also get the power of analytics engine for all these platforms