Konnect Insights, Author at Konnect Insights - An omni-channel customer experience management platform - Page 4 of 5

Author: Konnect Insights

As the digital era favors online presence more, inclination towards social media listening will benefit companies that maintain a sufficient online presence. Social listening, or social media listening, involves utilizing social networking channels to reach out to customers. This way, a business can track its mentions...

Gen Z is unlike their previous generation. Long emails don’t win their awe, and they cannot think of sitting through a boring evocation without showing displeasure and they forget uninteresting stuff easily. Their attitude has been the reason for the killing of thousands of businesses...