{"id":29,"date":"2024-01-05T10:37:33","date_gmt":"2024-01-05T10:37:33","guid":{"rendered":"https:\/\/konnectinsights.com\/academy\/?post_type=courses&p=29"},"modified":"2026-04-20T09:36:26","modified_gmt":"2026-04-20T09:36:26","slug":"basic-course","status":"publish","type":"courses","link":"https:\/\/konnectinsights.com\/academy\/courses\/basic-course\/","title":{"rendered":"Foundation Course – Customer Experience Management"},"content":{"rendered":"

This course is focused on making you understand all the basics of social listening and customer experience management. Here we will start with understanding what Social Listening and Online Reputation Management is and we will conclude this course by understanding metrics and tactics on how to measure your efforts.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

This course is focused on making you understand all the basics of social listening and customer experience management. Here we will start with understanding what Social Listening and Online Reputation Management is and we will conclude this course by understanding metrics and tactics on how to measure your efforts.<\/p>\n","protected":false},"author":1,"featured_media":2023,"template":"","course-category":[24],"course-tag":[31,29,30,32,28],"yoast_head":"\nCustomer Experience Fundamentals Training Course | Konnect Insights<\/title>\n<meta name=\"description\" content=\"Start your CX learning journey with foundational training on customer insights, engagement and experience management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Fundamentals Training Course | Konnect Insights\" \/>\n<meta property=\"og:description\" content=\"Start your CX learning journey with 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