Konnect Insights - AI Powered Omni-Channel Customer Experience Management Platform

AI-Powered Omni-Channel CX
Solution

Get a unified view of your customer across all touch points.
Unify your Customer Experience and Marketing Insights

AI-Powered Omni-Channel CX
Solution

Get a unified view of your customer across all touch points.
Unify your Customer Experience and Marketing Insights

Trusted by Leading Brands Worldwide

Say Hello to Konnect AI+

The Brainy Sidekick Your CX Team Always Wanted

Summarizes long-winded customer messages in seconds

Summarize Messages

Suggests the smartest way to tackle interactions

Smart Suggestions

Auto-tags tickets by intent, emotion, and urgency

Auto Tagging

Flags crises before they blow up

Crisis Alerts

Routes conversations to the right agent

Agent Routing

Predicts CSAT, Churn risk, sales opportunity and more

CSAT Prediction

Konnect AI+ for Marketing

  • Dashboards with prompts
  • Complex Charts with prompts
  • Content Ideas
  • Smart Suggestions

Konnect AI+ for CX

  • Agent Coaching
  • 3X faster resolution
  • Less Iterations / High Accuracy
  • 100% response quality checks
Built for Teams Who Want :
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Happy Agents | Happier Customers

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To Save $ in Millions

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To Seamlessly Scale

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Konnect Insights - A Product for Every
Customer Centric Brand

Empowering Every Brand Globally: The Ultimate Customer Experience SaaS Solution

Konnect Insights - A Product for Every
Customer Centric Brand

Empowering Every Brand Globally: The Ultimate Customer Experience SaaS Solution

A Complete Social Suite (All in One)

A comprehensive social suite that integrates social listening, publishing, analytics, and engagement tools, enabling brands to optimize customer interactions and drive meaningful growth

Social Listening

Konnect Insights’ Social Listening tracks brand mentions, analyzes sentiment, and uncovers trends, helping you engage proactively, manage reputation, and gain actionable insights for smarter decision-making.

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Social Care

Konnect Insights’ Social Care streamlines customer service across social, digital, and voice channels. It enhances response consistency, boosts productivity through AI, and provides faster resolutions with seamless omnichannel support.

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Social Analytics

AI-driven analytics, content management, and performance reports to optimize social media strategies with actionable insights, benchmarking, and competitive analysis. Understand how you are faring against the competition.

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Social Publishing

Konnect Insights’ publishing feature enables scheduling, drafting, and managing posts across multiple platforms. It offers content calendar integration, team collaboration tools, and post-approval workflows to streamline social media campaigns efficiently

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Comprehensive data coverage: Brand and Competition

Konnect Insights offers 100% coverage of public brand data, authenticated private channels, and competitor public data for comprehensive market insights and strategic decision-making

Efficient Ticketing with Customer 360, Automation, AI Summary, and Analytics

A robust ticketing / case management platform with advanced features of automated workflows, omnichannel support, SLA tracking, Quality Assessment, enhanced productivity, and superior customer experience

Powerful Dashboards and BI tools for Actionable Insights

Unified reporting across all customer touchpoints. Share of voice, Sentiment, Ticket Status, SLAs, Category analysis, Demographics, Competitor reports, CSats, Agent Performance, Quality Assessment, Contact Centre Reports, Social Analytics. Powered with BI tools!

Konnect Insights App Marketplaces

Explore cutting-edge and no-code integrations with your favourite apps for a truly omnichannel approach to Customer Experience Management.

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Seamless integrations
with your entire Tech Stack

4 Pillars Of Omni-Channel CXM

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Social Media

Online Web

Emails

(All non-voice)

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Calling


Chats

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CRM


Analytics

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Publishing


Marketing Automations

FAQ

Frequently asked questions

Explore our frequently asked questions to learn more about Konnect Insights features, security, integration capabilities, and more

Do you have more questions?

Learn how Konnect Insights can transform your Customer Experience. Connect with our experts today for personalized guidance and insights to elevate your strategy!

Konnect Insights takes customer data security and privacy seriously, adhering to the highest industry standards. We comply with major data protection regulations such as GDPR, HIPAA, and CCPA to ensure that your data is handled responsibly and securely. Our platform employs robust security measures, including end-to-end encryption, secure data storage, and regular security audits to safeguard your data from unauthorized access. We also implement role-based access controls, multi-factor authentication, and secure APIs to ensure only authorized personnel can access sensitive information. With these comprehensive security protocols and compliance practices, Konnect Insights ensures your customer data remains safe and protected at all times.
 
Konnect Insights offers flexible data residency options to meet the needs of our global customers. We store your data in secure, compliant data centers located in various regions, ensuring that it adheres to the specific data residency requirements of your country or region. Whether you're operating in the EU, US, UAE, Saudi Arabia or elsewhere, we provide transparency regarding where your data is stored and ensure that all data handling complies with local regulations, including GDPR, CCPA, and other applicable laws. This approach gives you full control over your data’s location while maintaining the highest standards of security and privacy.
 
Yes, Konnect Insights is designed to seamlessly integrate with your existing technology stack, including popular CRMs, CCaaS platforms, and other business tools to offer Customer 360 and unify your customer care. We offer a range of integration options through APIs, webhooks, and pre-built no-code connectors in our App Marketplace, allowing you to easily sync data and streamline workflows across platforms. Whether you use Salesforce, HubSpot, MS Dynamics or any other CRM or CCaaS solution such as Genesys, Cisco or NICE, Konnect Insights ensures that your customer experience and data management processes remain unified and efficient. Our integration capabilities help you make the most of your existing tools while leveraging the power of Konnect Insights for enhanced insights and decision-making.
 

At Konnect Insights, Customer Success is at the heart of our core values. We believe that our job doesn’t end after implementation – it’s just the beginning of our relationship. Our dedicated Customer Success team is always by your side, offering personalized support and guidance to ensure you thrive with our platform. We’re passionate about your success, providing continuous training, best practices, and tailored assistance to help you achieve your goals. Whether you need technical support, product updates, or proactive check-ins, we’re here to ensure that every step of your journey with Konnect Insights is smooth, empowering, and rewarding. Your success is our success, and we’re committed to helping you unlock the full potential of our platform.

Konnect Insights significantly boosts agent productivity by providing a seamless, omni-channel experience that brings everything into one unified platform. Unlike other platforms, agents on Konnect Insights can resolve customer queries up to 3 times faster due to the efficiency of our system. With one view of the customer, agents can access all relevant information – from social media interactions to all customer touchpoints to ticket histories – in a single screen, reducing the time spent switching between multiple tools.

Additionally, Konnect Insights offers robust integrations with CRMs, CCaaS platforms, and other essential business tools, ensuring that agents have all the resources they need at their fingertips. Our powerful automation and AI-driven insights further streamline workflows, allowing agents to focus on high-value tasks and resolve issues faster. By reducing complexity and enhancing collaboration, Konnect Insights helps your agents work smarter, not harder, ultimately improving their efficiency and delivering better customer experiences.

At Konnect Insights, we are in the business of fast-moving technology, especially when it comes to omni-channel customer experience management. Given the rapid pace of innovation in social media and the diverse platforms we cover, we are committed to staying ahead of the curve. To ensure we meet the ever-evolving needs of our customers, we regularly release new features, APIs, and webhooks, enabling seamless integration and faster response times.

Our AI-driven capabilities and advanced technologies are constantly evolving, with a focus on providing cutting-edge solutions that enhance customer experience management. We have a best-in-class engineering team dedicated to ensuring our platform remains at the forefront of innovation, delivering new features and enhancements at a rapid pace.

To stay informed about the latest updates, we regularly publish our release notes here. This allows you to keep track of all new features and improvements, ensuring that you always have access to the best tools and technologies.

More FAQs

Get ‘One View of the Customer’
across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations